Château de Looz is responsible for the personal data handled through this website and by the estate team. Questions or privacy requests can be sent to info@chateaudelooz.com.
Last updated: 26 August 2026What we may receive
The data depends on what you ask us to do. We only request information relevant to a stay, table, event, newsletter, or direct conversation.
- Name and contact details
- Dates, party size, room or event preferences
- Messages and information you choose to share
- Reservation and payment references handled by the relevant booking provider
- Technical and analytics data only where permitted and, for optional analytics, after consent
Why we use it
We use personal data to answer requests, manage reservations, prepare proposals, deliver requested newsletters, provide the service you booked, meet legal obligations, protect the website, and improve the guest journey where you have allowed analytics.
- To perform a reservation or other agreement
- To take requested steps before an agreement
- For legitimate operational and security interests
- With consent for newsletters and optional analytics
- To comply with accounting, tax, safety, or other legal duties
Reservation and communication partners
Room availability and bookings are handled through Mews. Restaurant reservations are handled through Zenchef. Event and proposal requests are handled through MICE Operations. Newsletter subscriptions may be handled through Mailchimp. If analytics is enabled after consent, Google Analytics may process usage information. Each service only receives the information needed for its role and may also provide its own privacy information.
- Mews: rooms, availability, and direct booking
- Zenchef: table reservations
- MICE Operations: event and proposal requests
- Mailchimp: newsletter subscriptions
- Google Analytics: optional website measurement after consent
- Website hosting and technical providers: secure delivery and maintenance
Cookies and local storage
Necessary technology keeps essential website and administration functions working. Optional analytics is not loaded until you accept it. Your choice is stored on this device and can be changed through Cookie settings in the footer. External booking services may use their own necessary technology when you open or use them.
Retention, security, and transfers
We retain information only as long as needed for the purpose, a reservation or event file, dispute handling, or a legal retention period. We use reasonable organisational and technical measures to protect it. Some specialist providers may process data outside the European Economic Area using the safeguards required by applicable data-protection law.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent at any time without affecting earlier lawful processing. Contact info@chateaudelooz.com. You may also lodge a complaint with the Belgian Data Protection Authority.